Returns, Refunds, Exchanges & Cancellations

Refunds

We have the right to refuse & refund any order at any time for any reason.

We do ask all customers to allow up to 15 working days (standard) 7 working days (express) for reciept of their order if wanting to contact us about a missing delivery.

  • This is to cover additional time in certain products in your order arriving from warehouses for us to package & then book in for dispatch.

Any items / deliveries going missing on standard delivery you will need to personally make a claim with the courier, if you are unsure who this is email us and we can provide you with the courier used for your order.

 

If it is royal mail and we see it has been a failed delivery it may be sat in your local depot, so you will be advised to contact them.

Refunds will be minus shipping fee.

We take off any products no longer available so everything showing on store is available to order, in rare cases that an item may no longer be available this order will be refunded via the payment method you used.

 

Returns

 We can not refund or accept returns on any personalised products. 

 

We will replace any items that are damaged in transit you must email us the day of reciept with images of the damaged product, anything sent after delivery day may not be replaced.

 

Please email for returns address and to request a refund. - vibzinukltd@yahoo.com

If your parcel is returned to us due to missed deliveries or refusal of parcel you will be required to pay shipping for redelivery.

If you are shipping an item back to us, you should consider using a traceable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

 

* Any errors in our listings are rare, but if found when an order comes through that order will be cancelled & refunded back to your card. If you do come across and discrepancies in our listing please email us: louimports@gmail.com or vibzinukltd@yahoo.com

 

Cancellations

You have 14 days to cancel your order but you must have a genuine reason for doing so and this can not include any personalised products or orders that have already been processed.

You will only be refunded for the cost of products & no shipping costs are covered.

 

Exchanges/Returns

 Exchanges can be done on ordering wrong sizes, or preferring a different colour of product we can not offer exchanges on products that we can not offer refunds for.

* Please note these days include weekends.

Returns for faulty items that arrived damaged and that you no longer want, Please email for returns address and to request a refund.

As a good will gesture any products you no longer want you can exchange for a credit note you have 7 days from reciept of your order to request a return.

 

YOU are responsible for the return and costs involved.

 

Upon receipt of your returned product it will be checked to ensure it is unopened / unused and in original packaging before a refund can be accepted.

If a credit note is refused your product will be dispatched back out to you.

 

We can not offer returns for sale items, personalised products, Lingerie, MakeUp, Sweets and products of a similar nature.

 

Further to the 7 days cancellation period, you will have an additional 14 days ( total 21 ) to request an exchange, again shipping costs will be covered by yourself.