FAQs

FAQ

How long will it take to get my order?

Orders can take up to 19 working days depending on shipping chose at checkout.

-Local Collection 
⁃ Standard 12-19 working days £3.49
⁃ Express 7-10 working days £9.99
⁃ Other Countries (excluding UK) will be more in shipping.



We strive to provide excellent quality so some items will be shipped to us first so we can check standards before posting to you. 
⁃ Surprise homemade bathbombs may take up to 3 weeks so orders with bathbombs may take longer than usual.

Please allow (19 working days standard, 10 working days express) for UK orders before contacting about deliveries, after this time, let us know and we will chase it up, sometimes, situations can arise that can delay orders, we will let all our staff know if any delays are in place.

Who will deliver my parcel?
One of our trusted couriers will deliver your parcel. We use Hermes, Royal Mail, DHL & our own courier for more local deliveries.
You'll recieve a dispatch notification via email or text when it's on the way to you, please then expect your parcel to arrive within 5 WORKING days of notification.

Can I return my order?
We aim to make sure our customers love our products, but if you do need to return an order, email us directly and we’ll take you through the process, please refer to our policy on returns if you need to do so.

Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages due to us having more than one supplier.

So please do not panic if you receive one part of your order and not the whole order.
If you are concerned and are unsure about this, please contact us and we will do our best to help you out.